Privacy Policy
Your privacy matters to us at Mentrixa Drifa
Last Updated: December 2024
Introduction & Overview
At Mentrixa Drifa, we understand that your financial information is deeply personal. This privacy policy explains how we collect, use, protect, and share your personal information when you use our financial planning services. We're committed to maintaining the highest standards of privacy protection while providing you with exceptional financial guidance.
This policy applies to all information collected through our website, consultations, and any other interactions you have with our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Our Commitment
We never sell your personal information to third parties and only share data when necessary to provide our financial planning services or when required by law.
Transparency
We believe in complete transparency about what data we collect, why we collect it, and how we use it to serve your financial planning needs.
Information We Collect
Personal Financial Information
To provide effective financial planning services, we collect various types of personal and financial information. This includes your contact details, employment information, income sources, expenses, debts, assets, investment goals, and risk tolerance. We also collect information about your financial history and any specific financial challenges you're facing.
- Contact information (name, email, phone number, address)
- Employment details and income information
- Bank account and investment account details
- Debt information including credit cards and loans
- Insurance policies and beneficiary information
- Tax returns and financial statements
- Investment preferences and risk tolerance
- Financial goals and retirement plans
Technical Information
When you visit our website or use our digital services, we automatically collect certain technical information. This includes your IP address, browser type, device information, pages visited, and how you interact with our website. We use this information to improve our services and ensure our website functions properly for all users.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Financial Records | Financial planning and advice | 7 years after service ends |
| Contact Information | Communication and service delivery | Until relationship ends |
| Website Analytics | Service improvement | 24 months |
| Communication Records | Service documentation | 5 years after last contact |
How We Use Your Information
Your information is used exclusively to provide you with personalized financial planning services. We analyze your financial situation to create customized strategies, provide ongoing advice, and help you achieve your financial goals. We also use your information to communicate important updates about your financial plan and market conditions that may affect your investments.
Financial Analysis
We use your financial data to perform comprehensive analyses, create detailed financial plans, and provide personalized investment recommendations tailored to your specific situation and goals.
Service Communication
We use your contact information to send important updates about your financial plan, market insights, and schedule appointments for consultations and reviews.
Legal Compliance
We maintain detailed records to comply with financial industry regulations and may use your information to fulfill legal obligations and regulatory requirements.
Information Sharing & Third Parties
We maintain strict control over your personal information and only share data when absolutely necessary for service delivery or legal compliance. We work with trusted partners including financial institutions, investment platforms, and professional service providers who assist in delivering our financial planning services.
When We Share Information
- With financial institutions to execute investment transactions on your behalf
- With insurance companies when arranging insurance policies
- With tax professionals when providing integrated tax planning services
- With legal professionals when estate planning services are required
- When required by law, regulation, or court order
- To protect our rights or the rights of our clients
All third parties who receive your information are bound by strict confidentiality agreements and are required to protect your data with the same level of security we maintain. We never sell your information for marketing purposes or share it with unauthorized parties.
Data Security Promise
We employ bank-level security measures including encryption, secure servers, and regular security audits to protect your sensitive financial information.
Your Privacy Rights
You have significant control over your personal information and how we use it. We respect your rights and provide clear processes for exercising them. You can request access to your data, ask for corrections, or request deletion in certain circumstances.
Access Your Data
Request a copy of all personal information we hold about you, including how we obtained it and how we've used it.
Correct Information
Ask us to correct any inaccurate or incomplete personal information we have about you.
Delete Data
Request deletion of your personal information, subject to legal and regulatory retention requirements.
Restrict Processing
Ask us to limit how we use your personal information in certain circumstances.
Data Portability
Request your personal information in a structured, commonly used format for transfer to another service provider.
Object to Processing
Object to our use of your personal information for specific purposes, including direct marketing.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. Some rights may be limited by legal or regulatory requirements, particularly in the financial services industry where certain records must be maintained for specific periods.
Data Security & Protection
We implement comprehensive security measures to protect your personal and financial information. Our security framework includes technical, administrative, and physical safeguards designed to prevent unauthorized access, use, or disclosure of your information.
Technical Safeguards
End-to-end encryption, secure servers, firewalls, intrusion detection systems, and regular security monitoring to protect against cyber threats.
Administrative Controls
Strict access controls, employee training, background checks, confidentiality agreements, and regular security policy updates.
Physical Security
Secure office facilities, locked filing cabinets, restricted access areas, and proper disposal of sensitive documents.
Regular Audits
Annual security assessments, vulnerability testing, compliance reviews, and continuous improvement of our security measures.
Despite our best efforts, no security system is completely foolproof. If we become aware of any security breach that affects your personal information, we'll notify you promptly and take immediate steps to mitigate any potential harm. We also provide guidance on how you can protect yourself and monitor your accounts for any suspicious activity.
International Data Transfers
While Mentrixa Drifa is based in South Africa, some of our technology providers and service partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to South African privacy laws and international best practices.
We only work with partners who provide adequate protection for personal information and have appropriate data transfer agreements in place. You have the right to request information about these transfers and the safeguards we've implemented.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we'll notify you by email or through our website at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and thoroughly.
Springs, 1575, South Africa